LG Energy Solution, Ltd. (hereinafter referred to as “The Company”, “we”, or “us” interchangeably) cares about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. The protection of your privacy when processing personal data is important to us. We therefore process your personal data in compliance with the relevant data protection regulations, in particular the EU General Data Protection Regulation (GDPR).
The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation. 

Why do we process your data?

1.    Legal Basis

We only process your data based on consent according to Art.6(1) GDPR, which you are free to give or refuse. You can change your decisions at any time by contacting us. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.

We strive hard in order to find and introduce new customers to our products, as well as to improve the quality of our website. We would like to effectively communicate with each and every one of our visitors. As such, in order to achieve this, we require the processing of certain data.

2.    Purpose for Processing

[Direct Marketing (including by email, eDM, and website]

[Introduction of LG Energy Solution’s products and service offerings]

[Satisfaction survey]

What data do we collect?

The Company collects the following data:

  • Personal identification information [Name, Email, Country, Company, Department, Position, Interests]
  • Sensitive information [N/A]

How do we collect your data? 

  • [Voluntarily complete a form via digital based channels such as web links, QR codes, etc.]
  •  [Use or view our website via your browser’s cookies.]
How will we use your data?

The Company collects your data so that we can: 

  • [Respond to your survey and provide consultation]
  • [Contact you in regards to useful marketing information, such as LG Energy Solution’s battery products, promotions, customer events, etc.]

How long do we keep your data?
Purpose of Collection and Retention of Personal Information Period of Retention
Marketing 5 years
Product Services including Monitoring, Maintenance and Recall, etc 5 years

However, in cases where it is necessary to retain personal information for a specified period under provisions of the applicable laws and regulations, it is retained for such period, and, the purpose of processing and use of personal information and the corresponding retention periods are as follows:
Purpose of Collection and Retention of Personal Information Applicable Korean Laws and Regulations Retention Period
Preserving records of visit to the website (website, etc.) Protection of Communications Secrets Act 3 Months
Preserving records on resolving customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, etc. 3 Years
 The Company will delete the personal information without delay, when the purpose of personal data processing is achieved or retention period is expired unless the personal information is necessary or mandatory by the laws or the contract with the third party.

In Case of the personal data in paper form, the Company uses paper shredders 

Who do we share your data with?

The Company outsources personal information processing for its smooth provision for services. The Company specifies in a contractual document the matters concerning the outsourcee’s responsibilities,  such as prevention of processing personal information for any purpose other than conducting outsourced services, technical/managerial safeguards, restriction on sub-outsourcing, management/supervision and compensation for damages, etc., and manages and supervise the outsourcee to confirm if information is processed safely.  

Company Company Address Details of Outsourced Services
LG CNS Buildings E13 and E14, LG Science Park, 71, Magokjungang 8-ro, Gangseo-gu, Seoul, Republic of Korea 07795 Maintenance of system
LG Energy Solution Europe GmbH Otto-Volger-Straße 7C, 65843 Sulzbach (Taunus), Germany Marketing and/or customer services
Global Oracle 100 Oracle Pkwy, Redwood City, CA 94065, USA Collecting leads / Automatic Marketing
Golden Planet Co. Ltd. 535, Eonju-ro, Gang-nam-gu, Seoul, Republic of Korea 06138 Collecting leads / Automatic Marketing
※ If there are any changes in the above Outsourcees or Outsourced Services, we will ensure that such changes are disclosed through this Privacy Notice without any delay.

Where do we transfer your data?

Your use of our Website will involve the transfer, storage, and processing of your personal information within and outside of your country of residence consistent with this policy.
We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate protection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission. If you would like to have more information regarding technical and organisational measures adopted to protect your personal data during international transfers, please contact our data protection team (see below for contact details).

How do we protect your data?

The Company shall take the following technical and organizational security measures to protect your data:

  • Maintain Information security policies and make sure that policies and measures are regularly reviewed and where necessary, improve them.
  • Communication with the Company applications utilizes cryptographic protocols such as TLS to protect information in transit over public networks. At the network edge, firewalls, web application firewalls, and DDoS protection are used to filter attacks.
  • Data security controls which include logical segregation of data, restricted (e.g. role-based) access and monitoring, and where applicable, utilization of commercially available and industry-standard encryption technologies.
  • Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
  • Physical and environmental security of data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of individuals in and out of the Company facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
  • Operational procedures and controls to provide for configuration, monitoring, and maintenance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all information or data contained therein as undecipherable or unrecoverable prior to final disposal or release from the Company’s possession.
  • Network security controls that provide for the use of enterprise firewalls and layered DMZ architectures, and intrusion detection systems and other traffic and event correlation procedures designed to protect systems from intrusion and limit the scope of any successful attack.
  • Vulnerability assessment, patch management, and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.
What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:

The right to access (Art.15 GDPR) – You have the right to request us for copies of your personal information.

The right to rectification (Art.16 GDPR) – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure (Art.17 GDPR) – You have the right to request that we erase your personal information, under certain conditions.

The right to restriction of processing (Art.18 GDPR) – You have the right to request that we restrict the processing of your personal information, under certain conditions.

The right to data portability (Art.20 GDPR) – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to object (Art.21(1) GDPR) – In this case, the objection to data processing must be justified.

Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent

Marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to this processing, which includes profiling to the extent that it is related to such direct marketing. If you wish to object and opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at privacy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from LGES.

To exercise your rights, please contact us at:

LG Energy Solution Security Policy Team

Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
Tel: +82-2-3773-3340

We will respond to your request within a month, but you may need to provide us with proof of identification before we’ll be able to act upon your request.

How do we use Cookies?

Our website uses ‘cookies’ to store and retrieve user information from time to time to provide personalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk.
1.      Targeting Cookies

These cookies are usually set on our website by our advertising partners and are used to collect information about your browsing habits and then deliver advertising relevant to you. The personalisation of advertising may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the advertising platform. If you do not allow these cookies, you will receive less relevant adverts.

Cookie Subgroup Cookies Cookies used Lifespan
.eloqua.com ELQSTATUS Third Party Cookie 1 year
.eloqua.com ELOQUA Third Party Cookie 1 year
2.      Managing cookie preferences

You can set your cookie preferences at any time directly by changing the settings on your browser:

-        Mozilla Firefox™

-        Safari™

-        Google Chrome™

If your browser is not listed here, you can find out how to manage cookies by consulting the documentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.

Automated decision making, including profiling

LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.

How to contact us

The Company has designated a Department in charge of personal information protection as below, with overall responsibility for processing of personal information to handle complaints and damage relief sought by data subjects in relation to personal information processing, etc. Users may make any inquiries about personal information protection, complaint handling or damage relief, etc. that arise while using the Company's services (or business) through the person in charge and the relevant department, and the Company will respond to and address users' inquiries without delay.

Department in charge of personal information protection:

Customer Inquiry Service Department:

Branch office in Germany and Data Protection Officer:

  • LG Energy Solution Europe GmbH
  • Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
  • Contact Email of Data Protection Officer : data.protect@lgensol.com
How to contact the supervisory authority

Should you wish to report a complaint or if you feel that the Company has not addressed your concern in a satisfactory manner, you may contact the responsible supervisory authority.

You can find the contact details for all EU supervisory authorities at:

Changes to our Privacy Policy

This Privacy Policy was last updated on [29.04.2022.]